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Order queries, styling advice, wedding and corporate gifting — write to us and a real person will reply within one business day.
Monday – Saturday, 10:00 AM – 7:00 PM IST
Closed on Sundays and national holidays.
Before you write
Many answers live in our FAQ and Shipping & Returns pages — delivery times, COD limits and how returns work.
Grievance Redressal
In accordance with the Consumer Protection (E-Commerce) Rules, 2020, SR Creation (Proprietor: Sandeep Agarwal) has appointed a Grievance Officer for complaints about orders, products, refunds or this website:
Grievance Officer — Fasteno
care@fasteno.in · +91 78784 38958
Complaints are acknowledged within 48 hours and resolved within 30 days. Please quote your order number (FS-XXXXX) and mark the subject “Grievance”. If you are not satisfied with the resolution, you may escalate to the consumer dispute redressal fora under the Consumer Protection Act, 2019, including via the National Consumer Helpline (1915 / consumerhelpline.gov.in).