Frequently Asked Questions

We accept UPI, credit and debit cards, netbanking and popular wallets — all processed securely through Razorpay. Cash on Delivery (COD) is also available across India.

COD is available at most serviceable pincodes in India. You'll see the option at checkout after entering your address — if COD isn't offered for your pincode, prepaid options via Razorpay are always available.

Yes — write to us within 12 hours of placing the order (before it is packed and handed to the courier) and we'll modify or cancel it with a full refund for prepaid orders. Once shipped, please use the 7-day return window instead.

Every order ships with a tax invoice. If you need the invoice in a company name with a GSTIN for corporate or bulk orders, mention it at checkout or email us with your order number.

Shipping is free on all orders of ₹1,499 and above. Below that, a flat fee of ₹99 applies — regardless of how many items are in the order.

Use the Track Order page — enter your order number (FS-XXXXX) and the email you used at checkout to see live status, courier and AWB details. No account needed. Signed-in customers can also see every order under Account → Orders.

Orders are dispatched within 24 hours. Most parcels arrive within 3–7 days of ordering, with metro cities typically at the faster end of that window. You'll receive a tracking link by email as soon as your order ships.

Not yet. In v1 we ship only within India. International shipping is on our roadmap — join the newsletter to hear when it launches.

7-day easy returns. If a piece isn't right, initiate a return within 7 days of delivery — items must be unused, unworn and in their original gift box. Refunds are issued to the original payment method (or by bank transfer for COD orders) within 5–7 business days of the item reaching us.

Personalised or engraved items and products marked final-sale cannot be returned unless they arrive damaged or defective — in which case we replace or refund them in full, including shipping.

Email us at our support address with your order number (FS-XXXXX) and the item you'd like to return. We'll arrange a reverse pickup where available, or share the return address if your pincode isn't serviced for pickup.

Untie it fully after each wear (never leave the knot in), hang or loosely roll it, and keep it out of direct sun. For stains, dry clean only — water and silk are poor friends.

Yes — our brooches and lapel pins use sturdy pin-and-clasp backs designed for heavier Indian fabrics like brocade and raw silk, as well as suit lapels.

Completely. Every order — sets and single pieces alike — ships in a rigid matte-black box with gold foiling. Gift sets additionally come with a coordinated presentation tray inside.

Match the metal to your hardware: golden brass warms up navy and earth tones; antique silver suits greys and black; horn and mother-of-pearl are for understated, natural looks. Each product page lists sizes and the number of buttons in the set.